Terms of Service

These General Terms and Conditions (the "Terms and Conditions") apply to:

  1. the use of including but not limiting to any information pictures, documents and/or other services on the online store of GUSELLA brand at hk.gusella.com (“the Website”); and 
  2. the purchase of GUSELLA branded products from the Website.

Please ensure you have read the Terms of Service, the terms of our Privacy Policy and Cookie Policy which we reserve the right to modify these terms from time to time before you provide any personal information to us. Additionally, you are deemed to have accepted the Terms of Service, Policies and other rules posted on the Website when browsing or by placing order from the Website.

Information on the Website

Product Descriptions

All products, content, descriptions, images, attributes, features and references, not limited to the prices of products and services described on this Website, will be revised from time to time without notice.

We make all reasonable efforts to accurately display the specifications of our products, for example the applicable colors, we cannot guarantee that your computer will accurately display the applicable colors.

The inclusion of any products or services on this Website at any particular given time does not imply or warrant that these products are in stock or service are available.

By engaging in a purchase of a product or service made available by us on the Website (the "Transaction"), you agree that it is your responsibilities to ensure that the products ordered in the applicable Transaction are used in compliance and to hold us harmless if this is not the case.

We reserve the right, with or without prior notice, to limit the quantity of or discontinue any products or services or to reject a Transaction at our discretion.

Liabilities

Views expressed by third parties to the products sold on the Website are their own and we take no responsibility whatsoever.

We do not guarantee the use of the Website and services will be error or virus free. Users are recommended to have up-to-date software such as anti-virus installed.

Third Party Links

The Website may include links to other sites or resources operated by third parties which we have no control and we will not accept responsibilities for them or be liable for any loss or damage suffer by you when you use them.

Intellectual Property

The intellectual property to all of the content that appears on the Website, including but not limiting to all visuals, text, audio and video clips belong to us.

The entire content of the Website is copyrighted as a collective work under Hong Kong SAR copyright laws.

You are granted a limited license to access and make personal use of the content on the Website for non-commercial use. Any unauthorized usage will result in Civil or Criminal penalties.

Establishing an Account

  1. You should be eighteen (18) years of age or over to establish an account.
  2. Be in possession of a valid credit card acceptable to us.
  3. Provide personal and payment details which are true and accurate, including email address, name, phone number, and other information we request. 
  4. In placing an order, you authorize us to process a charge or charges on your credit card in the amount of your purchase.
  5. You may not purchase the product/s from the Website for resale purpose.

Pricing

Whilst we use our best endeavors to ensure that all prices appearing on the Website are accurate, we do not guarantee that they are error free.

If an error is discovered, we will inform you as soon as possible and offer you the option to reconfirm or cancel the order.

Ordering

Currency

All prices indicated are in Hong Kong dollars.

Territory

We only accept orders from Hong Kong SAR, Macau SAR and Taiwan, United States, Brazil, Japan, South Korea, Canada, Dubai, Saudi Arabia, Malaysia, Thailand.

Quantity Limits

Orders are accepted only in quantities usual for households.

Order Confirmations

We reserve the right not to accept an order for any reason at our sole discretion in the following cases:

  1. The product is out of stock.
  2. The product is withdrawn.
  3. Shipping restrictions.
  4. Pricing or product description error.
  5. Unable to obtain authorization for your payment.
  6. Due to circumstances beyond our control.
  7. Our Customer Service Team will contact you as soon as possible to resolve any of the above problems.

Cancelling Orders

If you have placed an order in error, or would like to cancel an order before the shipment is confirmed, please immediately e-mail our Customer Service Team at: enquiryhk@gusella.com. We will provide you with full assistance.

No Changes of Order

Please note that any changes (address, size, colour) cannot be acceptable once your order has been placed. Please contact our Customer Service Team at enquiryhk@gusella.com for immediate assistance.

Stock Limitations

Products on the Website are in stock and are ready to be sent. Any sizes that are out of stock are marked as out of stock.

We work hard to keep our stock levels as accurate as possible. However, there may be stock issues from customers ordering products at the same time.

In which case, the part of your order will be canceled and you will not be charged.

Since our products are regularly replenished, you may return to our online shop for an update of the desired product.

Restriction on Use

We may take a claim against but not limiting to the following activities:

  1. Using any technology to attempt to hide the use of multiples accounts or to disrupt our activities in any way.
  2. Initiating communications that are unlawful, harmful, abusive, defamatory, obscene, hateful, racially and ethnically objectionable.
  3. Submitting any materials including but not limiting to the text, images, music or videos of which you do not have right.    
  4. Advertising or sending unauthorized messages.

We reserve the right to terminate your account if any of the above happens.

Indemnity

You agree to compensate us fully and hold us, including our officers, dealers, agents, affiliates, licensers and suppliers harmless from and against all liabilities, claims, expenses, damages and losses including legal fee on a full indemnity basis for any breach of the Terms of Service. .

Limitation of liability

We shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on the Website.

Termination

We reserve the right to suspend or terminate your account with your personal information or your use of this Website at any time.

We reserve the right to change, suspend, or discontinue all or any aspect of the Website, products and services available on or through the Website at any time without notice.

You are personally liable for your orders or charges that you incur or made under your account prior to termination.

We shall not be liable to you or any third party for any of the foregoing.

Miscellaneous

Contact information

If you have any questions about the Terms of Service or the Website, please direct our Customer Service team at enquiryhk@gusella.com

Governing Law and Jurisdiction

Terms of Service are governed by the laws of Hong Kong SAR. Any dispute arising from or relating to the Terms of Service shall be subject to the exclusive jurisdiction of the Hong Kong SAR court.

Independent Contractors

The Terms of Service do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between us and you.

Severability

If any provision of the Terms of Service is unlawful, void or for any reason unenforceable, such provision will be deemed severable from the Terms of Service and will not affect the validity and enforceability of the remaining provisions.

Force Majeure

We will not be responsible for failures to fulfill any obligations under these Terms of Service due to causes beyond its control.