Shipping Information

Delivery

  • Locations to which we deliver are Hong Kong SAR, Macau SAR, Taiwan, United States, Brazil, Japan, South Korea, Canada, Dubai, Saudi Arabia, Malaysia, Thailand.
  • Barring unforeseen circumstances, the order will be dispatched within three business days.
  • Our delivery time starts when the time an order is accepted and the package is dispatched in our warehouse. Please note this can take longer during our sale periods.
  • Please ensure packages can be received by a person. Our courier services will not leave packages unattended. Please note that we are unable to ship orders to PO boxes.

If you have any enquiry about your order, please do not hesitate to contact our Customer Service Team at  enquiryhk@gusella.com.

Insurance

  • The goods in transit will be insured by us until it is delivered to you.
  • A signature is required for any products received and at which point, responsibility for your purchased goods will be passed to you.
  • If the products are received by the specified recipient who is not yourself, such as a gift, then you accept that a signature from a third party on behalf of the said recipient is final and conclusive evidence that the products are delivered in accordance with your order.

Tax

  • Products shipped to countries / cities outside of Hong Kong may be subject to import duties, customs, taxes and fees levied by the destination country / city which are your sole responsibility.

Defects

  • If the delivered products have material, production defects or damage caused by transport, please notify our Customer Service Team within 24 hours from date of receipt.