Return Policy

Good Return

To eligible for return, you will need to meet the following conditions:
  1. The purchased items are returned within 14 calendar days from receipt of your delivery. The purchased items are accompanied by the the original receipt and the packaging. Items purchased in Website cannot be returned to any of our stores.
  2. The returned items have not been altered, worn, washed, or damaged, and must be in their original packaging and box.
  3. Sales items cannot be returned, refunded or exchanged.
  4. It is recommended that the products are sent back to us by courier.
  5. We reserve the right to accept or refuse any return at our sole discretion.

Return

Subject to the terms and conditions herein, the purchase amount will be refunded when your requests approved. Please email to enquiryhk@gusella.com

  • Please allow 7 - 10 business days for your return to be delivered to Hong Kong.
  • Prior to delivery, you will receive an email notification.
  • The full amount of the order, excluding the original order’s shipping fee, customs duties and taxes, if any, will be credited to your credit card.
  • Customers are responsible for the return shipping cost.
  • At this moment, we do not accept an exchange for the returned product exchanges.